Insurance Product Information

It's important that you make an informed decision about any insurance policy that you purchase, so for more information about the key features and exclusions of this Freshcover insurance policy please read the Insurance Product Information Document (IPID).


Other benefits

Like for like replacement

If we can't fix your phone we'll endeavor to replace it with an identical refurbished model.

Clear excesses

If you make a claim your excess will be £50 for phones valued up to £250, £75 for phones valued between £251 - £750 and £100 for phones valued over £751.

Use by immediate family

Gadgets are also covered while used by immediate family. This is your mother, father, son, daughter, spouse or domestic partner.

A no fuss cancellation policy

Cancel at any time, and get a pro-rata refund if you paid for your policy annually, provided you haven't made a claim.

Unlimited claims

Unlike many insurers, there is no limit to the number of claims that you can make.

Instant cover

Unlike many insurers, we'll cover it from the date that you purchase your policy with no exclusion period.

Things you'll need to know

We've put a lot of time and effort into ensuring that the policies we design represent good value for money - but before you decide if we're right for you please make sure that you read the terms and conditions of our insurance.

These links provide all the information you need to know about how to make a claim, any exclusions relating to your policy, and the excess charges you will have to pay if you do need to get your phone repaired or replaced.

Of course if anything doesn't make sense or you can't find an answer to your question in our FAQs, please contact us by telephone or email.